Product QA Manager

• Strategized with senior leadership regarding program, product, and quality while directly reporting to the Chief Technology Officer

• Focused on creating governance programs aimed at delivering results by focusing on key inputs, executions, and outcomes that delivered the company’s high standard of quality while meeting the customer’s quick turnaround needs

• Fostered a world-class business culture through servant leadership earning the trust of others by attentively listening, speaking candidly, and treating others with respect while focusing on employee satisfaction and collaboration

• Mentored and coached staff on product management frameworks, agile methodologies, and quality standards and practices

• Provided administrative support by on-boarding, configuring, and administering all program and collaboration tools including Jira, Confluence, Miro (RealTime Boards), and Slack

Product Management Focus

(June 2017 to Present): 

Served as product strategist by translating corporate high-level vision and goals into actionable tasks that resulted in a high-quality product or product enhancements. Established and executed tactical plans by prioritizing features, building consensus, and coordinating product design and engineering schedules. Built new offerings and innovate solutions based on current market trends while increasing revenue and profitability of existing products.

• Defined product vision and strategy that was differentiated and ensured delivery of unique value based on customer demands

• Served as the Product Manager/Owner for 4 offshore scrum development teams empowering global collaboration while clearly articulating the business value ensuring everyone understood the intent behind the new product or features

• Provided cross-functional leadership, most notably between engineering teams, sales/marketing, and support by planning what to deliver and the timeline for implementation by defining clear business models and product road maps

• Prioritized features by ranking them against the strategic goals and initiatives making difficult trade-off decisions based on the value that new features would deliver to customers and to the business

• Defined requirements for each feature and the desired user experience working closely with engineering teams on the technical specifications and ensuring that teams have all of the information they need to deliver a complete product to market

• Researched, documented, and communicated industry trends along with competitor analysis allowing for early value-added confirmations

• Responsible for formulating the release process and coordinating all of the activities required to bring the product to market

Quality Management Focus

(January 2017 to June 2017): 

Utilized the previous Quality Assurance Architect and Lead Software Test Engineer roles’ accomplishments and responsibilities to ensure that software systems met high-quality standards and requirements while satisfying client needs. Doing so by continuously monitoring software development processes and coordinating QA Testers while designing new efficient quality procedures, preventing market entry delays, collaborating with other departments, and making sure software development projects were completed on time.

• Managed by leading, coaching, and mentoring the company’s software testers in the practices of test case coverage, risk analysis, scope definition, scenario definition, and execution strategies

• Formulated and implemented overall quality and testing architecture, strategy, best practices, and methodology by collaborating with development leaders and teams focusing on influencing quality across all phases of the software development lifecycle

• Kept current on new technologies and development processes making recommendations on future directions on quality engineering as well as applying the latest techniques

• Maintained product and process knowledge to directly influence lifecycle and methodology practices that improve product quality, productivity, and process maturity

• Conducted reviews and analysis of organizational needs and goals for the development and implementation of applications/systems

Process Management Focus

(May 2016 to January 2017) 

Implemented effective change management by establishing and documenting roles, responsibilities, agile methodology, test strategies, and lifecycle processes. Verified continuous business process improvement through updated change and approval management processes, proof of concepts, policy management, performance measurements, knowledge management, and on-boarding strategy to drive high impact decision-making.

• Collaborated with experts to detail and deploy the department-wide Governance Office roadmap with strategies, methodologies, and frameworks for architecture, DevOps and Quality

• Piloted and implemented agile development methodology/framework for a new greenfield project that would replace all the company’s existing systems and product offerings coordinating the roles, responsibilities, and activities of the entire program including teams from two offshore vendors

• Chartered executive steering committees, architecture reviews, and user advisory boards

• Drove executive-level decision making by tracking and reporting on key performance indicators (KPIs) regarding execution, delivery, impact incidents, and quality

• Fostered a culture of continuous business process improvement and effectively managed stakeholder relationships through cross-functional collaboration

• Performed on-going audits of change management process to ensure effectiveness

• Standardized development processes to reduce cost, improve productivity quality, predictability, timeliness, team coordination, and customer satisfaction while reducing risk

• Created and maintained robust documentation of existing development processes, performed gap analysis to identify areas of inefficiency and/or low quality, and championed recommendations for improving the development process