EXPERIENCE

Ascended through the ranks by promotion from senior-level Test Software Engineer and director-level Quality Assurance Architect to, ultimately, Product/Quality Manager dedicated to providing technical leadership and strategic direction to the entire product management, program management, and testing function through expert skills in quality, product, and program management. Responsibilities shifted between program, product, and quality based on the needs of the organization at the time.

Directed every aspect of the quality and test architecture from strategy and framework to methodology in order to confirm improved productivity, quality, stability, timeliness, and cross-functional cooperation that fueled customer satisfaction, risk mitigation, and cost optimization. Certified compliance with all internal and external security measures including PCI, HIPPA, SOX, and customers’ service level agreements (SLAs).

Provided senior-level technical leadership in the defining of test phases and the execution and application of plans and methodology for all aspects of product testing. Designed test plans, estimates, scripts, and reports according to gathered requirements. Safeguarded product purpose through testing strategies including functional, regression, performance, usability, and integration. Oversaw all test activities and analysis to verify adherence with expectations.

Outlined departmental testing standards and implemented user acceptance testing (UAT) policies to streamline the team-wide approach to projects. Drafted testing documentation templates for the entire business unit, validated all systems and code, generated status updates for team leaders, and trained all new hires regarding corporate guidelines for software testing procedures.

Responsible for auditing and delivery the monthly, quarterly, and yearly Quality percentage for Data Compilation’s compiled phone book data. Provide support to all of the business unit’s customers and internal production departments.